FAQ

Welcome to contact us via email at sale@zentaizone.com or call us at +86 028 83167924 if you have other questions or need assistance!

Can You Ship To My Country?

Yes,of course we can.We ship to all the countries in the world.

When Can I receive my order?

Usually we need 6-8 working days to process your order and 3-6 working days for shipping(with standard shipping method).You can log into your account on zentaizone.com to know the status of your order or you can contact us to know the update of your order.

2020 Chinese New Year Holiday,we are off duty from 17th Jan---- 8th Feb..

How Can I Know My Order Status?

You will be emailed with the update of your order.

If you have an account from us,please just log into to know your order status and of coures,you may contact us to know it.

If you do not have an account from us,please email us to know your order status.

Tips Of Choosing  A Size

If you are not sure which standard size you should choose,please fill in the measurements(your weight,height,bust,waist are compulsory).

We will make this product according to your detailed measurements.

This service is free and it won't make the order processing time longer.

You not have to choose any size if you go for this option.

Can I order without using zentaizone.com?

We prefer our customers to order through our website. You can place orders directly for the products you like. 

However, if you want to order in other ways, or have questions about ordering, please contact our customer service representatives by sale@zentaizone.com 

Payment methods

You can pay by Paypal(With Paypal,you can send payment quickly and securely online).

You can pay by credit card(we accept wordwide credit card payment).

Of course,if you want to pay for your order via other methods,please contact us at sale@zentaizone.com

What If I Placed An Order But I Did Not Pay For It Via My Card?

No worries.We never charge you automatically.All unpaid orders will be deleted automatically within 48 hrs.
You may just go ahead to place a new order and pay for it or you may find the "pay later"link in your emailbox and pay for your order.

Of course,if you have a problem to pay for your order via your card,you may use another payment method.

Do I Have To Pay VAT/Sale Tax?

We do not add any additional charges or taxes in China.

VAT has been applied on the item which covered by our supplier, customer may not involve in such fee.

Usually you won't be charged custom duties or other taxes by your custom officers but in some cases,you might be charged by such fees.

please understand that Zentaizone.com Cannot control or predict what/how much the fee may be because the custom and tax policy varies from country to country.

Note:Buyers should be responsible for the custom duties or other taxes.

We do not usually declare your goods at a very low value but if you have any instructions on wallbill,invoice declaration,please comment on your order to let us know(we will try our best to help you).

Can I Do Business With you?

Of courese,you can!Please contact us at sale@zentaizone.com for details.

Cash On Delivery?

No, sorry, Please pay for your order in full, in advance,by Paypal.

How Does Paypal Work?

Using Paypal you have several choices:
- send money from existing credit on your Paypal account (if any);
- send money from a credit card: the amount is drawn from your credit card and sent directly to the recipient's Paypal account;
- send money from a debit card/ bank account: the amount is sent directly to the recipient's Paypal account.

Why I Can't Write A Review?

Of course,everyone can write a review.Please click "Write A Review" and you will be directed to the log in page.If you have an account on Zentaizone.com,please log into first;if you do not have one,you need to Sign Up.Then you can write reviews.We will approve your reviews if they are related to our products.

Why I Do Not Receive A Reply From You?

Please check out your "Spam Folder" of your emailbox.Usually we will get back to you within 12 hours if you leave a message or send an email to us.

What Is Zentai? http://www.zentaizone.com/blog/what-is-zentai/

Others

1,Can I See Through Zentai? http://www.zentaizone.com/blog/can-i-see-through-the-zentai/

The Original Design Of Zentai:You put it on through the zipper on the back